Account deletion

Delete your account in the app

Open Neaby, go to Profile, choose the account deletion option, review the warning, and confirm Close account. The app will tell you if any booking, request, payment, or provider balance must be resolved first.

Request deletion from the web

If you cannot access the app, email support@neaby.app from the email address connected to your Neaby account with the subject Account deletion request. Include whether you used Neaby as a client, provider, or both.

We may ask for information needed to verify that you control the account before making changes.

What is deleted

• Firebase Auth account where deletion can be completed.
• User profile details and notification history.
• Saved favourites and private account details.
• Provider profile, services, portfolio images, and provider-owned service images.
• Storage files owned by the deleted account where they are not required for retained transaction records.

What may be anonymised or retained

• Bookings, custom requests, reviews, cancellation records, payment metadata, Stripe references, commission records, refund records, moderation records, and audit logs may be retained where needed for accounting, tax, dispute handling, safety, fraud prevention, legal compliance, or marketplace trust.
• Where retained records relate to a deleted user, direct profile details such as display name, photo, contact details, and location are removed or replaced where possible.
• Stripe, email, and infrastructure providers may retain records under their own legal, payment, anti-fraud, or compliance obligations.

Deletion blockers

For safety and payment integrity, deletion may be blocked while there are pending or accepted bookings, unsettled card payments, cash bookings awaiting settlement, open custom requests, or a negative provider wallet or commission balance. Resolve those items in the app or contact support for help.

Timing

In-app deletion starts immediately when there are no blockers. Web requests are reviewed by support after account ownership is verified. Complex payment, dispute, safety, or fraud records may require additional review before data can be removed or anonymised.