Booking or payment help
Include your account email, booking reference, payment method, and a short description of what happened.
Support
Help with Neaby.
For account, booking, payment, provider, privacy, or safety support, email us and include enough detail for us to find the relevant record.
Email support
support@neaby.appSupport is handled in English. We aim to prioritise payment, safety, and account-access issues first.
Provider account help
Include your provider name, account email, and whether the issue is about Stripe onboarding, payouts, cash commission, services, or availability.
Privacy or deletion requests
Use the account deletion page or email us from the address connected to your Neaby account.
Safety concerns
If there is immediate danger, contact local emergency services first. Send Neaby the booking reference when it is safe to do so.