Privacy Policy

Who we are

Neaby is a local services marketplace for booking providers, requesting custom quotes, scanning provider QR profiles, paying for eligible bookings, and reviewing completed work.

For privacy questions, contact support@neaby.app. For urgent safety, payment, or account concerns, include your account email and the relevant booking reference where possible.

Information we collect

• Account details such as name, email address, phone number, role, authentication provider, and profile photo.
• Provider profile details such as business name, bio, service categories, service descriptions, prices, availability, portfolio photos, Stripe onboarding state, reviews, and wallet or commission balance.
• Booking and custom request details such as requested time, confirmed time, service line items, notes, custom descriptions, optional photos, cancellation reasons, completion evidence, review content, and support references.
• Location information used to show nearby providers, calculate service radius, help providers reach a client, and support live provider availability where enabled.
• Payment metadata such as payment method, price, commission, payout amount, Stripe payment intent or transfer identifiers, refund status, and audit history. Neaby does not store full card numbers.
• Device and notification information such as push notification tokens, notification preferences, app version, crash reports, and security or abuse-prevention logs.

How we use information

• To create and secure accounts, authenticate users, and provide buyer/provider features.
• To display provider profiles, nearby search results, availability, reviews, and QR profile links.
• To create, accept, reject, cancel, complete, refund, and support bookings and custom quote requests.
• To process card payments, provider payouts, refunds, cash-booking commission records, and payment reconciliation.
• To send service notifications, account emails, support responses, safety notices, and operational updates.
• To prevent fraud, enforce marketplace rules, moderate content, investigate cancellations or disputes, and comply with legal, tax, accounting, and platform obligations.

When we share information

We share information only where needed to operate the marketplace, complete a booking, process payments, comply with law, or protect users and Neaby.

• Clients and providers see the booking, profile, contact, timing, location, payment status, review, and support information needed for their transaction.
• Stripe processes card payments, provider onboarding, payouts, refunds, and related payment compliance checks.
• Firebase and Google services provide authentication, database, file storage, push notifications, crash reporting, maps, geocoding, and infrastructure.
• Email and hosting providers help deliver account emails, support messages, and this website.
• Legal, tax, accounting, safety, or law-enforcement recipients may receive relevant records where required or reasonably necessary.

Payments and financial data

Card payments are handled by Stripe. Neaby stores payment identifiers, amounts, statuses, commission, payout, refund, and audit records so the marketplace can reconcile bookings and support disputes. Full card details are handled by Stripe, not stored by Neaby.

Cash bookings are paid directly between the client and provider. Neaby may record that a cash booking exists, the price, commission due from the provider, and completion or cancellation status.

Retention

We keep account data while your account is active. We keep booking, payment, cancellation, review, moderation, audit, and support records as long as needed for marketplace trust, accounting, tax, fraud prevention, dispute handling, and legal compliance.

When an account is deleted, direct profile data is removed where possible and retained marketplace records are anonymised or restricted where they must be kept.

Account deletion and privacy choices

You can request account deletion in the app from Profile. Deletion can be blocked until pending jobs, open requests, unsettled payments, and provider commission balances are resolved.

You can also use the public account deletion page if you cannot access the app. That page explains what is deleted, what is anonymised, and what may be retained for payment, safety, accounting, or legal reasons.

Children

Neaby is intended for adults who can enter into service bookings and payment arrangements. Do not use Neaby if you are under 18.

Security

We use Firebase security rules, server-side checks, App Check, payment-provider controls, audit logs, and role-based access patterns to protect marketplace data. No online service can guarantee absolute security, so please contact support@neaby.app if you believe your account or booking data has been exposed.

Changes

We may update this policy as Neaby changes. Material updates will be reflected on this page with a new last-updated date.